Further faults are now emerging with car on the fan belt. I tried to raise a formal complaint, still no reply or any communication 3 weeks after we got the car back from the garage. Note: Please write your question in English, and included your order no. Go to the troubleshoot, if you encountered technical problems when you were recording music. Please check the FAQ if you have questions about the payment or refund. We were told we would receive an extension to the warranty period by phone but they would never formally confirm in writing and seemed to deny it when asked later. SUPPORT SUPPORT Every suggestion is welcome and appreciated. When we spoke to them on the phone they were either rude, didn't know what was going on or overly enthusiastic with offers to help but then never followed through with what they promised. Worse than all of that, cinch just didn't reply. They asked me to sign a blank contact assuming liability for a car they would add to the contract later, which they said was standard policy, but is also illegal.
The 'platinum' warranty offered a courtesy car but after being told one would arrive, we chased up to be told there was at least a 4 week wait and we were 100+ in the queue. We spent 4 weeks trying to chase between the garage, warrantee provider and cinch with neither seeking to know what was going on. I'm not usually one for writing bad reviews but thought this warranted one. We had an engine warning light come on within 2 weeks which if they had sorted would have been fine but the customer service is by far the worst thing I have ever encountered. Lots of calls to customer service.Avoid! Buying the car was simple and the delivery really straight forward but it was clear early on that the car hadn't been checked. It feels like a workout to buy a online car. Very poor customer service and clunky service. Not great for me, unless I buy a car in a years time once they have grown as a company and its been sorted out. It feels like everything is a problem "we cant do that now, but we are working on sorting that out in time". I asked to end the call, as it was starting to sound like an argument from cinch. I then wanted to make a complaint, but I cant speak to a complaints department as cinch don't have one "you can speak to one of my peers- we are all complaint trained". However when pushed, spoke to the manager and a different story came back- however still cant do it. This is something they want to do, but cant yet do. Do I get the car or not? I want to give you 11k for a car!!! Wanted my private plate transferred - Cinch can't do this- any other car sales can do this- I checked with DVLA and they said its possible. I have been told a different version about it being reserved or not. So after searching, ordering ect, just because I want to pay the asking price I may lose the car. Original shipping costs will not be refunded. If you use our pre-paid shipping label, 5.99 will be deducted from your refund. Once the return is processed, the credit card used to make the original purchase will be automatically refunded. However, I am now told I may lose the car as it will be relisted, I will have to be quick. Please allow up to 14 business days from receipt at our warehouse for your return to be processed.
This was so I could keep the delivery time slot.
That's fine- offered to send another 11k and wait for the original amount back. Cinch Home Services (Cinch), a provider of home service solutions, is celebrating its one-year anniversary since rebranding under its new corporate identity. Cinch cant take a new payment for the value of the part exchange. However, I have to cancel the order, wait 10 days for refund and then order again. I was told this could be done before I made the order. Our tools use predictive models to process our patented value segmenting to build journeys based on customer value. We make it easy to set up marketing journeys to engage and inform your customers.
#CINCH CUSTOMER SERVICE SOFTWARE#
However, I Sold my px privately before the delivery date and wanted to pay the PX value. easy to use Use the Cinch Software Suite to automate your marketing strategies without losing the personal touch to your customers.
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